Bedding Questions

We're first and foremost an online store, you can purchase all our products here on our website. We do have a few selected retail partners that carry select items:

Manila

- Rustan's Department Store (Makati, Shangri-la and Alabang Branch)

- The Parenting Emporium

Davao

- Chimes Department Store (COMING SOON!)

Check out our sizing guide here.

We carefully selected our sizes to fit standard and deep mattress bed sizes in the Philippines.

Our bamboo fitted sheets can fit up to 16” in mattress depth.

The French Linen sheets can fit up to 15" in depth.

Unlike other sheet brands we ensure that our manufacturing partners do not use any artificial wrinkle-free chemicals. You may encounter natural wrinkles as part of the washing and drying process.

We recommend hang drying to prevent significant wrinkling. If you use a dryer, we recommend removing your sheets 5 minutes before the cycle ends and hang dry until completely dry.

The sheets may be ironed or steamed but on a low heat setting.

Shipping & Returns Questions

Our office is open for deliveries (Monday through Saturday, excluding holidays).

Your order will be scheduled on a first in first out basis. Usually we are able to ship out packages within 24 hours (Monday through Saturday) from receiving your paid order.

You will receive an email confirmation/ text message with the tracking code when your package is on the way.

Yes! We offer a same day delivery option within Metro Manila for P250. You may choose this option on the checkout page.

There is a 3pm daily cutoff and we are not able to deliver on Sundays or holidays.

Metro Manila Deliveries: 2-5 business days (unexpected delays may occur during the quarantine restrictions).

Outside of Manila: 5-7 business days.

We are now offering same day delivery within Metro Manila, 3pm daily cutoff, Monday through Saturday. You can choose this option during checkout.

Orders P1499 and below: Standard shipping is P100

Orders P1500 and above: Free standard shipping nationwide

Same day delivery (Metro Manila): P250

Laundry Care Questions

The best way to take care of your bamboo sheets is to:

Machine wash cold. Do not use bleach. Use mild clear colored detergent. Tumble dry on gentle cycle. Low heat iron if necessary.

For oil stains (body oils and lotions) spot clean with a mild dish washing liquid first before machine wash.

Avoid products containing benzoyl peroxide, alpha hydroxy acids and chlorine bleach.

Don't wash with clothing – zippers, hooks, etc may cause abrasions.

Use mild liquid laundry detergent. Strong detergents containing bleach, stain removal or fabric softener may damage the product.

Wash with similar items – same color and fabric.

Detailed Laundry Care Guide

Return & Exchanges

At Linen & Homes, we are true believers that a good night’s sleep boosts productive and happiness throughout the day. We want to help you achieve the most comfortable sleep ever with our sheets.

You can sleep easy with our risk-free 30 Night Sleep Trial Policy, try our products in the comfort of your own home today!

Here’s how it works:

Once you’re received your order, you have 30 days to sleep on it. If at any point within the 30 days you are not satisfied, you can return it for store credit. Reward points are not refundable.

*Prior to the first wash, please carefully read the washing instructions. We cannot accept items for return or exchange if items are damaged due to improper wash.

Items purchased at sale price and mattress toppers are not included in the 30 Night Sleep Trial Policy and cannot be returned, exchanged, and refunded unless they are faulty.

We do not accept returns or exchanges for orders purchased from third party vendors Lazada, Nest Manila, Knots & Pans, Birch Registries, Zalora and our retail partners such as Rustan's Department Store.

Kindly contact them directly for their return and exchange policies.

Email us your concern at hello@linenandhomes.com.

Or contact us at 09178125183.

We understand that this may happen sometimes. Kindly email us and we will coordinate with you directly.

Rewards & Referral Questions

When you cash in your points and get a reward you will receive an email with a coupon code. The coupon code can be entered upon checkout.

Login to you account by clicking the gift icon found at the bottom right of your screen.

At this time, points do not expire.

If you have a question that isn't answered here, kindly email us at hello@linenandhomes.com and we'll get back to you within the day.